Privacy Policy

1. Who We Are

This website is operated by E-Advertising Namibia ("we", "us", "our"), a digital advertising agency based in Windhoek, Namibia.

• Email: admin@eadsnamibia.com
• Location: Windhoek, Namibia
• Website: eadsnamibia.com

We are the data controller for the personal data collected through this website. Our website is hosted on Hetzner Online GmbH servers in Frankfurt, Germany, within the European Union.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our contact form, subscribe to our newsletter, or otherwise interact with our services. It applies to all visitors, regardless of location.

Because our infrastructure is hosted in Germany and our website is accessible to persons within the European Union, we comply with the EU General Data Protection Regulation (GDPR), the German Telekommunikation-Telemedien-Datenschutz-Gesetz (TTDSG), and the Namibia Personal Data Protection Act (PDPA), 2024.

3. Data We Collect

3.1 Contact Form

When you submit our contact form, we collect:

• Your name
• Email address
• Subject
• Message content

Purpose: To respond to your inquiry.
Lawful basis: Legitimate interests (GDPR Article 6(1)(f)) — responding to a request you initiated.
Retention: Contact form submissions are retained for up to 180 days after the inquiry is resolved, then deleted.
Storage: Stored securely on our Hetzner servers in Frankfurt, Germany.

3.2 Newsletter Subscription

When you subscribe to our newsletter, we collect:

• Email address
• Name (if provided)
• IP address (collected automatically by our email service provider)

Purpose: To send you our newsletter with industry news, marketing tips, and service updates.
Lawful basis: Consent (GDPR Article 6(1)(a)) — you actively opt in by submitting the subscription form.
Retention: Until you unsubscribe or withdraw your consent.
Processor: MailerLite UAB, Perkunkiemio g. 13, Vilnius, Lithuania. MailerLite processes your data on our behalf within the EU under GDPR. Your IP address is recorded by MailerLite as part of subscription verification.

3.3 Project Inquiry Form

When you submit a project inquiry, we collect:

• Your name and email address
• Company name (if provided)
• Project details and budget information

Purpose: To prepare a proposal or quotation for your project.
Lawful basis: Pre-contractual measures (GDPR Article 6(1)(b)) — steps taken at your request prior to entering into a contract.
Retention: Up to 12 months, or for the duration of the resulting business relationship.

We retain partial quote drafts for up to 90 days to help you complete them. You may request earlier deletion at any time by contacting admin@eadsnamibia.com.

3.4 Server Access Logs

When you visit our website, our server automatically collects:

• IP address
• Browser type and version
• Pages visited and timestamps
• Referring URL

Purpose: Security monitoring, troubleshooting, and preventing abuse.
Lawful basis: Legitimate interests (GDPR Article 6(1)(f)).
Retention: Server logs are retained for up to 30 days, then automatically purged.

4. Third-Party Service Providers

We share your personal data only with the following service providers, each acting as a data processor on our behalf:

Provider	Purpose	Location	Transfer Mechanism
Hetzner Online GmbH	Website hosting & data storage	Germany (EU)	Within EU — GDPR applies directly
MailerLite UAB	Newsletter delivery & subscriber management	Lithuania (EU)	Within EU — GDPR applies directly
Resend Inc.	Transactional email delivery (contact confirmations)	United States	EU Standard Contractual Clauses (SCCs)

We do not sell, rent, or trade your personal data to any third parties. Data is only shared with the processors listed above for the specific purposes described.

5. Cookies

Our website uses only strictly necessary cookies. We do not use analytics, advertising, or third-party tracking cookies. For full details, see our Cookie Policy.

6. Your Rights

Under GDPR and the Namibia PDPA, you have the following rights regarding your personal data:

• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate or incomplete data.
• Right to erasure — Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restrict processing — Request that we limit how we use your data.
• Right to data portability — Receive your data in a structured, commonly used format (applies to data processed by consent or contract).
• Right to object — Object to processing based on legitimate interests.
• Right to withdraw consent — For newsletter subscriptions, you can unsubscribe at any time using the link in every email, or by contacting us directly.

To exercise any of these rights, contact us at admin@eadsnamibia.com. We will respond within 30 days.

7. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority:

• EU residents: The German Federal Commissioner for Data Protection and Freedom of Information (BfDI), Graurheindorfer Str. 153, 53117 Bonn, Germany.
• Namibian residents: The Information and Data Authority (IDA) of Namibia, as established under the Personal Data Protection Act, 2024.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption (TLS) for all data in transit
• HTTP Strict Transport Security (HSTS)
• Secure, encrypted server infrastructure within the EU
• Access controls limiting data access to authorised personnel only
• Password hashing using industry-standard algorithms

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: admin@eadsnamibia.com
• Location: Windhoek, Namibia